Navigator Connection coach
Hearing conditions are diverse and finding the right support is essential. When we talk about hearing conditions, we focus on finding the right device and technological solution.
Soundfair offers a non‑medical navigation option in the form of a Soundfair Navigator Connection Coach. The navigator coach’s role is whole‑person‑centred, assessing all of your non-medical needs: emotional, social, psychological and spiritual.
Hearing conditions are about more than just ears and devices.
We meet you at various points along your journey, and support you to find the right solutions for you. That sounds fair to us.
This type of service is similar to a case management model, where you are paired with a coach and put at the centre of your journey. Once paired, you are able to co‑design your health and well‑being goals and plans, supporting you to self‑advocate and live an empowered life.
Once you are assessed, the navigator coach’s role is to ensure that you are supported holistically and to refer you to specialist services if and when necessary. Your coach may refer you to a psychologist and/or other allied health support services.
Your coach can provide external referrals for clinical solutions. For example, booking an appointment with an audiologist, tinnitus specialist, or ear, nose and throat (ENT) specialist.
Soundfair’s Navigator Connection Coach can support you with the following information, ensuring you receive the right support based on your personal circumstances:
- Information about hearing funding models; and
- Independent advice for device and technological solutions.